It is imperative that all Officers are familiar with the protocol relating to making Emergency Calls whilst on assignment. Officers will:

Dial 999 and advise the Operator which service is required Give the Operator their phone number Wait for the Emergency Operator to answer State the full, name and address of the assignment location State the nature of the emergency Wait for the Operator to repeat and confirm the address Inform Control of the action

Officers are under strict instruction only to use the Emergency Services for calls of an
extreme nature. The service will not be used for calls that could be handled by Control.